Welcome to proline.co website. The sole purpose of this website is to assist potential travelers with maximum information related to travel and determining the availability of travel-related services, to make genuine bookings for flight & hotel and no other purposes.
The terms “we”, “us”, “our” and proline.co refer to Proline E-Commerce Travel & Booking Solutions DMCC based in Dubai, United Arab Emirates. The term “you” refers to the potential customers who visit our website for booking flights, hotels or holiday packages.
We request you to read our Terms & Conditions carefully. If you do not accept all of these terms and conditions, please do not use this website.
By using this website, you warrant that;
We hold all the rights at our sole discretion to deny access to our website and services to anyone without prior notice, for violation of this Agreement.
We and our suppliers are the proprietors of the content and information on this website (including price and availability of travel services), and the infrastructure used to provide the content. You agree not to;
You understand and agree that any discretion of the above-mentioned terms may result in the below actions with immediate effect;
proline.co pre-negotiates rates with suppliers to enable online booking on your behalf. The rates presented on the Website comprises of the pre-negotiated rates for the products and services purchased by you and a service fee retained by proline.co to compensate us for the facility.
Each service provided by proline.co comes have their separate terms and conditions. You agree to;
You understand and agree that any violation of any such supplier’s rules and restrictions may result in the below actions with immediate effect;
We accept payments online using Visa and MasterCard credit/debit card in AED and USD. All payments made online using your credit/debit cards are so warranted by you that you are the exclusive cardholder and that the card used to make your purchase exactly matches your identification (Cardholder ID). Upon request at any given time within six months of your purchase, you also agree to promptly provide proof of such matching Cardholder ID, if and when deemed necessary. It is understood by you that as a result of any violation of this policy your reservations may be cancelled and you may be denied access to relevant travel services or products and that you may forfeit any monies paid by you for such reservations, and also be debited on your account for any costs incurred by us, on any proven instance of such violation.
All change and cancellation requests of services purchased from proline.co must be provided in writing to email@example.com before 24 hours of the services are scheduled to be provided.
You agree to abide by the terms and conditions applied at the time of your purchase which will determine the change and cancellation policy applicable to your booking, including, but not limited to the penalties that may apply. Additionally, you agree that;
proline.co is not responsible for providing information on any change in flight schedules, delays, cancellation, status of airline/hotel etc.
Our office remains open Saturday to Thursday except for public holidays and holidays declared by the UAE government for the public sector. For any urgent matters regarding your bookings, you can email on firstname.lastname@example.org, or call us on +96176661700.
All the products and services displayed on our website may not be available in certain regions or country as they are subject to availability. proline.co will not be responsible for the unavailability (sold out) of the product or service at the time of completing the transaction on the website. Requesting you to reach our customer support to check the availability of the product or service in your region.
All the products and services available on the website are administered by the rules and regulations of the service which also includes the terms of contract of the carriage, fare rules of the specific airlines and the booking policy. You are requested to read and abide by the policies, rules and regulations of the respective service provider before booking with us.
We put in all the efforts to keep the website functioning without any error, however if the booking fails due to any technical reason, the transaction is considered as void and the amount will get credited back to your account within 0 – 60 minutes (the time duration varies on your bank).
With the assistance of our work force we try our best to keep the website updated and running without any hindrance. In any unavoidable circumstances if the website is down for some time for maintenance purpose, you can contact our customer service desk for any urgent bookings or any amendments on your bookings.
For more information regarding the visa requirements of the country you wish to travel, kindly get in touch with the embassy of that country.
proline.co is merely a platform facilitating you with online travel booking solutions and does not represent or warrant that travel to such regions is recommended or risk-free. We do not take responsibility for the damages or losses that may cause from traveling to these destinations.
proline.co is available for global travelers and hence we have made available currency converter on the website which comes with the below terms and conditions;
All prices displayed on our website are available in multiple currencies for your personal use only however the final amount to be paid may vary as there may be different currency rates applied at the time of booking. (Only USD and AED currency reflect accurate rates).
We aim to offer a flawless booking experience and hence we review every booking that happens on our website. For those bookings, for which we receive an alert from the concern bank/ payment service provider we consider such bookings as suspicious. In such an event, our team would be contacting to further validate the transaction. Upon receiving supporting documents, the booking would be marked as a genuine one. Upon failure of submitting a satisfactory response within the stipulated time (as mentioned in the e-mail), proline.co reserves all the right to cancel the booking and levy the applicable charges.
This website may contain hyperlinks to third-parties, such hyperlinks are provided for your reference only. We do not control or take responsibility for such websites for their content or the privacy of such websites. You will be responsible for any action you take through those hyperlinks or the software you download. It is up to you to ensure such links and software are not viruses, trojan horses, defects, malware or items of any destructive nature. We are not associated with any such operators and do not endorse such hyperlinks, websites or content.
Users acknowledge proline.co to be an intermediary not liable for the obligations of associated third parties, on rates, quality, services, and such other instances, to subscribers. The use of the services and site is expressly agreed to as at your sole risk. The evaluation of the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and information on the site is your responsibility. proline.co, its affiliates and third-party service providers do not guarantee the accuracy of, and disclaim all the liabilities of any errors or other inaccuracies in the information and description of the hotels, flights, holiday packages and other travel related services displayed on this website as all the information (including pictures, price, amenities, policies, product description, etc.) is provided by the respective suppliers. The availability of specific products and services is not guaranteed by either proline.co or its affiliates.
We hold all the rights to correct any price error on our website and/ or on pending reservations made under an incorrect price. In such an instance, we will offer you to hold your pending reservation at the correct price or we will cancel your reservation without charging any penalty.
No warranties or representations either expressed or implied are made for materials on this site and are provided on ‘as available’ basis.
You are responsible for arranging all the necessary documents required for your entire trip which includes immigration letters, Visa and passport.
proline.co disclaims all merchantability warranties to the fullest extent permissible pursuant to applicable law, on any information provided by a hotel, air ticket or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.) much of it being information provided by the respective suppliers.
Ratings of any hotel displayed on this website are general guidelines and proline.co or its affiliates do not guarantee the accuracy or genuineness of such ratings.
proline.co may make occasional alterations or improvements to the material on this site as it could include technical inaccuracies or typographical errors. Improvements, alterations or enhancements may be made by proline.co from time to time, this applied to all our services directly or indirectly (through suppliers) available online through desktop or mobile, via email, telephone or any other mode. The partners, licensors, third party suppliers, affiliates or associates of proline.co neither warrant nor make any representations on the use or the results of the use of the services or the site on either accuracy, reliability, genuineness or otherwise.
It is not warranted by proline.co that the functions relevant to this site would be error-free or uninterrupted and that any defects or glitches will be rectified, or that this site or its servers that make it available are free from harmful components.
No warranties or representations are made by proline.co with reference to the use of or the consequences of the use of the material provided on the site, whether on correctness, accuracy, reliability or as such, as much of such material is obtained from other service providers such as travel agents, airlines, hotels etc.
It shall be acknowledged by users that this website is provided solely based on these terms and conditions. The uninterrupted use of this website on this basis may be hindered by occasional factors beyond our reasonable control including without limitation, the unavailability, inoperability or interruption of the Internet or such other telecommunication services that may result from any service or maintenance related task affecting the performance of the website. proline.co will not be liable or shall not accept any responsibility for any incidental loss or damage whatsoever resulting from the usage of the site.
proline.co Grievance Policy was built from the ground up as we strongly believe in a sincere, transparent and logical approach towards its users. We always keep customers above growth and hence this policy document aims at reducing instances of customer complaints, misunderstandings, grievances etc.
Customers can share their grievance/ feedback with regards to the services rendered by proline.co.
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